Hi, Joann K. Sage this side, a certified and qualified technical support provider in Rockspace router setup and its related processes. My other team members specialized in handling the router setup and its troubleshooting. We investigate and resolve the users’ queries and fix these in a way that users don’t need to face them again. So, in case you get any hurdles while doing the configuration or using it, contact our team without any hesitation. We assure you will get the difficulties fixed on time and in an appropriate way.